Privacy Policy

LD Personal Support Services

LD Personal Support Services is committed to protecting and respecting your privacy. This policy explains how personal information is collected, used, and stored.

Who we are

LD Personal Support Services provides personal assistant and companion support for older adults in Southwell and the surrounding area.

For the purposes of data protection law, the data controller is LD Personal Support Services.

What information we collect

We may collect and store the following personal information where relevant and appropriate:

  • Name

  • Contact details (telephone number, email address, address)

  • Emergency contact details

  • Information relevant to providing support (such as routines, preferences, or mobility considerations)

  • Invoicing and payment information

We only collect information that is necessary to provide our services safely and effectively.

How we use your information

Your information is used to:

  • Respond to enquiries

  • Provide agreed personal support services

  • Communicate with clients and, where appropriate, family members

  • Arrange appointments and schedules

  • Meet legal, safeguarding, and insurance obligations

Your information is never sold or shared for marketing purposes.

How information is stored

All personal information is:

  • Stored securely

  • Accessed only when necessary

  • Kept for no longer than required

Reasonable steps are taken to protect information from unauthorised access, loss, or misuse.

Sharing information

Information is not shared with third parties without consent, except where required by law or where there is a safeguarding concern.

Your rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Ask how your data is being used

Requests can be made at any time using the contact details below.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

LD Personal Support Services
Email: laura@ldpersonalsupportservices.co.uk

Policy updates

This Privacy Policy may be updated from time to time. The most recent version will always be available on this website.